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Instructional design
Shutterstock, used under licence

Welcome to Instructional Services, one of four areas within UCN's Office of Reconciliation, Research & Academic Innovation.

Instructional Services provides quality teaching and learning supports for distance, distributed and technology-mediated courses.

Our goal is to empower faculty, staff and students via informed, thoughtful deployment of instructional best practices and innovative technologies.

Online course design and development are key to our mission. We can work with faculty to determine your needs and arrive at effective ways to leverage technology in online courses or the classroom. We embrace exemplary instructional practices, such as active learning, to maximize student access and success.

You + Learning + Technology

Our goal is to empower faculty, students & staff.

We connect the equipment in your classroom and support your web- and video-conferenced classes — so you can focus on the teaching and learning. We bring knowledge and ideas for making both the live and asynchronous portions of your courses stronger — because students learn more when they're engaged, active, creating. To learn more, download our Guide to Instructional Services (below).



plugs connecting
hafiudin, Noun Project, CC0

Design & Pedagogical Support

  • Our learning specialists offer one-on-one consulting in instructional design plus group training in technology skills. They also contribute to policy development and resource acquisition.
  • Visit IS's Kaltura channel for videos on educational technologies and aspects of pedagogy.

Platform Support

  • Our educational technologist manages UCN's learning management system, UCNLearn, and troubleshoots for faculty and students.
  • Our team of learning technology facilitators (LTFs) provide help desk expertise and offer technical backup during live classroom and online sessions.


Key Resources

UCNLearn: a Student's Guide — Self-help guides and resources for faculty and students
An Instructor's Guide to UCNLearn — Videos and PDFs showing how to accomplish a range of activities, communications & assessments in UCN's learning management system 

Recent Readings

Eaton, S. E., Brown, B., Schroeder, M., Lock, J., & Jacobsen, M. (2017). Signature Pedagogies for E-Learning in Higher Education and Beyond. In Online Submission. Online Submission.

Egan, J. P. (2020). Beyond the Afterglow: Effective Transfer of Learning through Instructional DesignTeaching & Learning Inquiry8(1), 173–186.

Gray, C. M., Parsons, P., Toombs, A. L., Rasche, N., & Vorvoreanu, M. (2020). Designing an Aesthetic Learner Experience: UX, Instructional Design, and Design PedagogyInternational Journal of Designs for Learning11(1), 41–58.

Sweller, J., van Merriënboer, J. J. G., & Paas, F. (2019). Cognitive Architecture and Instructional Design: 20 Years LaterEducational Psychology Review31(2), 261–292. Open access link (Springer)

ChongWoo Park, & Dong-gook Kim. (2020). Perception of Instructor Presence and Its Effects on Learning Experience in Online Classes. Journal of Information Technology Education, 19, 475–488.

Gosselin, D. (2020). Competencies and Learning Outcomes. InTeGrate: Interdisciplinary Teaching about Earth for a Sustainable Future.